Kroger Marketplace - Katy, Texas

Katherine Nguyen

Really good selection of items here and massive store!! Spacious, clean, and open. They had MCoBeauty which is the brand I was looking for as we don’t have Kroger in Austin! The selection of items was even more extensive than other Krogers I have been to and everything was on sale with Kroger card. The prices were amazing. They also have some very good clothes available for sale within the store. The clearance clothing section is absolutely filled with good deals.

In addition, the customer service was very professional and quick! I was able to apply Kroger card discounts to my items after purchasing them the day before and received a refund for the difference! Highly recommend coming here!!

Lori McAnelly

I am a frequent shopper at the store. I may not want to admit how much money I spend here lol. Tonight I was having a hard time with the app and my coupons.
I know how frustrating it can be when people hold up the line while checking out. Jasmin was doing her best to help me in a professional and courteous manner. She ended up getting her supervisor Liliana and we were able to solve the problem.
Thank you for taking time to help me and not make me feel like an idiot.
This is why I often return when there are other stores that are closer.

Patrice Faust

On September 23, around 7:30 PM, I visited the Kroger on Grand Parkway. I chose to check out at a regular register instead of a self-service one. The cashier who assisted me was named Caydance. Unfortunately, she didn’t greet me at all. When I approached her and asked how she was doing, she simply replied, “I am beyond exhausted.” As she continued scanning my items, she didn’t offer any assistance, prompting me to start bagging my groceries myself.

Once she finished ringing me up, I kept bagging my items while she stood idly by. As she began assisting the next customer, I still had items on the conveyor belt, so I politely said, “Sweetheart, if you’re not going to help me, at least wait until I’m done.” She responded, “I was going to help you.” However, she hadn’t taken any steps to do so, and she had ample time to assist me.

Afterward, I went to customer service to request a manager. I stood quietly as three associates approached me without offering any assistance or even acknowledging my presence. Finally, I asked one of them for a manager, and an assistant manager named Cheryl came over. I explained the situation to her, but instead of apologizing, she simply stated that Kydance should have helped me bag my groceries. Cheryl failed to address the lack of service from the associates at the customer service desk and didn’t seem to engage with me as a customer.

This experience was one of the worst I’ve encountered at Kroger. It’s clear that someone in upper management needs to review the surveillance footage and assess their employees’ performance. The treatment I received does not align with the standards of good customer service. If this continues, customers like me will seek better service elsewhere, and I certainly won’t be returning to this location.

Maria Bell

I love this store, plenty of everything. So clean and people that work there are
always so friendly. When I visit my daughter in Katy, I always go there to grocery shop.

Junhong Tao

Always check your receipts! This same store overcharges groceries often (could be a cashier mistake) and is always inconsistent with their price tag. Customer service person Briana has an attitude and was rude.

erick hernandez

Had me waiting for a hour to pick up my order. Just to walk to the window to find out it was close. I called and called no one answer I came in side the customer service didn’t ven know they were close.poor management and comunicación.

D W

This location has messed up my curbside order more than any other grocery store. They lack quality assurance here. I've received cracked eggs upon delivery. Today I picked up an 18 count box of chips opened and containing only 17 :/.... Ordering here is a gamble and defeats curbside service because half the time i end up inside the store's customer service line to resolve curbside issues. I'd happily shop inside if I had more time and the parking lot wasn't a mess.

Miguel Robledo

I was not a Kroger fan until visiting this location. The staff is always friendly and the store is always clean. I never have to worry about the shelves not being stocked or the pricing to be wrong when checking out.